Why AI in Healthcare Must Start With Strategy—Not Shiny Tools
Murali Vivekanandan
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ABOUT THIS EPISODE
Vivekanandan shares how providers, payers, and service organizations can move beyond “vendor roadmaps” to own their AI destiny, with practical advice on building data backbones, applying human-in-the-loop safeguards, and proving ROI step by step. He also opens up about scaling a 750-person engineering firm with almost no turnover—by putting employee happiness ahead of everything else.
KEY TAKEAWAYS
What You’ll Walk Away With
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AI’s Two Lanes in Healthcare
Operational efficiency (speed to care, speed to cash) and clinical enablement—both require different guardrails.
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Strategy First
Health systems shouldn’t outsource AI thinking to vendors. Own your roadmap, then decide what to buy vs. build.
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Data as the Backbone
Without strong data infrastructure, AI initiatives stall before reaching production.
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ROI You Can Prove
From fraud prevention to reducing administrative burden, shows how to tie AI to measurable outcomes.
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People Over Everything
Building a thriving culture leads to both employee retention and customer success.
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Adopt Now or Fall Behind
The AI inflection is bigger than the internet, and competitors are already investing.
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Murali Vivekanandan
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A practical guide for any B2B sales team looking to scale their business and drive revenue growth.
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