APPOINTMENT & OUTREACH SUCCESS TRAINING FOR HEALTHCARE PROVIDERS
MAXIMIZE EXCELLENCE AND GROWTH
In today’s dynamic healthcare landscape, patients are more informed and have a plethora of options. In this environment of heightened competition, the role of outreach and call center representatives is pivotal. These frontline ambassadors must articulate the distinct advantages and specialized services offered by their organization.
Our training prepares these frontline ambassadors with the knowledge and skills they need to collaborate with patients and stakeholders to deliver organizational growth and excellence in patient care: a 50%+ increase in appointment success rates, better clinical outcomes, decreased patient leakage, more long-term relationships, improved patient satisfaction, and increased revenue.
APPOINTMENT SUCCESS TRAINING
FOR CALL CENTER AGENTS
AWARENESS AND SALES TRAINING
FOR OUTREACH MANAGERS
Overcome Common Challenges
Increasingly competitive environment for healthcare providers
Consumers are more informed and choosier.
Only 20% of calls to the call center result in a successful outcome
Limited incentives
Representatives are unable to clearly communicate your differentiation
THE SALESSPARX DIFFERENCE
Armed with decades of healthcare experience and thousands of hours of research, we developed our programs to maximize impact.
Entire process architecture in addition to interactive videos and role playing
Deep healthcare system workflow and system understanding
Rapid customization with 90% of effort done by SalesSparx
Focused on performance improvement and outcome
Proven tools and techniques (10K hours of R&D)
Integrated AI to serve up relevant EMR information to agents in real-time (roadmap)
