APPOINTMENT & OUTREACH SUCCESS TRAINING FOR HEALTHCARE PROVIDERS

MAXIMIZE EXCELLENCE AND GROWTH

In today’s dynamic healthcare landscape, patients are more informed and have a plethora of options. In this environment of heightened competition, the role of outreach and call center representatives is pivotal. These frontline ambassadors must articulate the distinct advantages and specialized services offered by their organization.

Our training prepares these frontline ambassadors with the knowledge and skills they need to collaborate with patients and stakeholders to deliver organizational growth and excellence in patient care: a 50%+ increase in appointment success rates, better clinical outcomes, decreased patient leakage, more long-term relationships, improved patient satisfaction, and increased revenue.

APPOINTMENT SUCCESS TRAINING
FOR CALL CENTER AGENTS

AWARENESS AND SALES TRAINING
FOR OUTREACH MANAGERS

Overcome Common Challenges

SalesSparx for healthcare providers

Increasingly competitive environment for healthcare providers

SalesSparx for healthcare providers

Consumers are more informed and choosier.

SalesSparx for healthcare providers

Only 20% of calls to the call center result in a successful outcome

SalesSparx for healthcare providers

Limited incentives

SalesSparx for healthcare providers

Representatives are unable to clearly communicate your differentiation

THE SALESSPARX DIFFERENCE

Armed with decades of healthcare experience and thousands of hours of research, we developed our programs to maximize impact.

Entire process architecture in addition to interactive videos and role playing

Deep healthcare system workflow and system understanding

Rapid customization with 90% of effort done by SalesSparx

Focused on performance improvement and outcome

Proven tools and techniques (10K hours of R&D)

Integrated AI to serve up relevant EMR information to agents in real-time (roadmap)

Rated 9.9 out of 10 by the Mount Sinai Medical Center call center agents.